These Terms & Conditions apply to all online bookings made through The Equestrian Diary (TED) website at www.theequestriandiary.com.au.
Our aim is to make your booking experience as simple and straightforward as possible. Please read these Terms & Conditions carefully before making a booking, as they explain how bookings, payments, cancellations, and events are managed by TED.
For assistance with booking an equestrian event or clinic, please contact the TED office:
- Phone: 0403 428 560
- Email: info@theequestriandiary.com.au
Pricing & Payments
- All transactions are processed in Australian Dollars (AUD).
- All prices include GST, unless otherwise stated.
- Full payment is required at the time of booking. No bookings will be confirmed until payment has been received.
- Bookings are accepted on a first come, first served basis.
- All bookings must be made online via www.theequestriandiary.com.au.
Booking Confirmation
Once your booking has been completed, you will receive a confirmation by email
It is the responsibility of the person making the booking to check that all booking details, including the date, time, and session, are correct. If you identify an error, please contact the TED office as soon as possible on 0403 428 560 or email info@theequestriandiary.com.au.
If your preferred clinic or session is fully booked, please contact the TED office to discuss available options or to be placed on a waiting list (where available).
Cancellation Policy
Victorian-Based Coaches
- Cancellations received more than 14 days before the clinic commencement will receive a refund, less the greater of:
- a $10 administration fee per session booked, or
- 10% of the booking value.
- Cancellations made within 7 days of the clinic commencement are non-refundable unless the cancelled position is filled by a replacement rider.
Interstate & International Coaches
Bookings for clinics conducted by interstate or international coaches are non-refundable, unless a replacement rider is found to take the cancelled booking.
How to Cancel
If you wish to cancel your booking, you must notify TED by:
- Phone: 0403 428 560
- Email: lauren@theequestriandiary.com.au
Cancellation requests are not considered received until acknowledged by TED.
Clinic Cancellations by TED
If TED cancels a clinic for any reason, all booked participants will be contacted and offered either:
- a refund; or
- a credit towards a future booking.
Where a refund is requested, a $5 administration fee will apply.
General Conditions
No exceptions to these Terms & Conditions will be made unless approved in writing by The Equestrian Diary (TED).
TED reserves the right to amend clinic schedules, venues, coaches, or session times where necessary.
Participants are responsible for ensuring they and their horses meet any eligibility or safety requirements for the clinic.
By making a booking, you acknowledge that you have read and accepted these Terms & Conditions.
